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Banking

Revolutionizing Customer Experience with GenAI Voice Banking

Revolutionizing Customer Experience with GenAI Voice Banking

Voice banking isn’t new, but it’s never been this intelligent.

In 2025, customers no longer tap or type;  they speak. From Gen Z to underserved populations in emerging markets, users increasingly expect natural, hands-free interactions. As banks strive to meet these expectations, voice is re-emerging as a strategic channel, one that’s intelligent, multilingual, and hyper-personalized.

Thanks to Generative AI (GenAI), voice banking is now more than a novelty; it’s becoming a core pillar of customer experience (CX).

Why Voice Is Reclaiming the Spotlight

Legacy voice solutions like IVRs and basic assistants often frustrated more than they helped. But the rise of GenAI, huge language models (LLMs), has changed the game.

Modern voice CX platforms are:

  • Conversationally fluent (understanding nuance, intent, and context)
  • Real-time and data-aware (integrated with user accounts and transaction history)
  • Multilingual and multimodal (seamless across languages and interfaces)

Voice banking powered by GenAI is intuitive, inclusive, and impactful, especially in mobile-first regions and for customers with limited digital literacy.

Real Use Cases Gaining Momentum

Banks worldwide are embedding intelligent voice into CX across multiple touchpoints:

  1. Smart IVR Replacement: Voice agents resolve Tier-1 queries conversationally, reducing call times and deflection rates.
  2. Voice-Driven Transactions: Users can transfer funds, check balances, or schedule payments via natural language.
  3. Customer Onboarding & KYC: Voice-first journeys enable faster, more accessible onboarding — even in remote or rural areas.
  4. Internal Co-Pilots for Staff: Bank employees use voice assistants to access policies, customer insights, and product details without navigating multiple dashboards.

In LATAM and APAC, “voice-only” banking apps are gaining traction as banks tap into untapped populations with low literacy but high smartphone penetration.

The GenAI Infrastructure Behind Smart Voice CX

Today’s voice CX platforms are built on advanced GenAI stacks designed for scale, accuracy, and governance:

  • LLMs fine-tuned for financial dialogue
  • RAG (Retrieval-Augmented Generation) for grounded, up-to-date responses
  • Voice biometrics for authentication and fraud detection
  • Multimodal orchestration for blended voice-visual interfaces

These solutions go far beyond scripted responses; they deliver contextual advice, personalized alerts, and guided actions, all through voice.

Risk, Security, and Responsible Voice AI

Voice may be fast, but it must also be safe.

Leading platforms are deploying:

  • Voice biometric security to verify users
  • AI-driven anomaly detection to spot deepfakes or spoofing
  • Encrypted transcription and audit trails for compliance
  • Guardrails against hallucination or misinterpretation

Trust is earned in every conversation, and GenAI voice systems must be both helpful and governed.

Why It’s a CX Game-Changer in 2025

GenAI-powered voice interfaces unlock:

  • Better accessibility across age groups, languages, and literacy levels
  • Faster, friendlier, and more personalized customer support
  • Scalable service across channels — from apps to call centres to wearables

In a market full of apps and dashboards, voice offers a more human and intuitive customer experience.

Final Thought: The Mic Is Back in Banking

Voice banking in 2025 isn’t a gimmick — it’s a competitive advantage. Powered by GenAI, voice becomes the most natural, trusted, and scalable way for banks to engage customers.

It’s not just about listening. It’s about understanding, advising, and acting with accuracy, security, and empathy.

Sponsor Opportunity

If your company builds:

  • Voice-enabled GenAI platforms
  • Conversational CX tools
  • AI-based speech recognition or biometric security
  • Multilingual chatbot and voice automation systems

Let’s talk about showcasing your solution at the NexGen Banking Summit 2025.

Join Us

London | October 15–16, 2025

New York | November 18, 2025

Where banking’s next great conversation begins.

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Banking

UK and EU Banks: What They’re Buying in 2025

UK and EU Banks: What They're Buying in 2025
UK and EU Banks: What They're Buying in 2025

UK and EU Banks: What They're Buying in 2025

In 2025, the banking landscape across the UK and Europe is rapidly shifting, and tech budgets are rising to meet the demands of regulation, digitisation, and customer experience.

From AI copilots in compliance to embedded finance in retail ecosystems, financial institutions are no longer experimenting — they’re investing. For fintechs, SaaS vendors, and enterprise tech platforms, the opportunity to serve this market has never been greater.

At the NexGen Banking Summit – UK Edition (Oct 15–16, 2025 | London), you’ll meet the actual buyers behind these investments — and understand exactly what they’re looking for.

Where the Money Is Going: 2025 Tech Spending Trends

According to IDC and Deloitte insights, UK and EU banks are expected to spend €75B+ in 2025 across six key technology areas:

  • AI & GenAI Platforms: CX chatbots, compliance copilots, underwriting assistants, and fraud detection
  • Compliance & Risk Tech: DORA, AI Act, and ESG mandates are forcing tech upgrades across all major FIs
  • Core Modernisation & Cloud Infrastructure: Legacy platforms are being replaced with modular, API-first solutions
  • Customer Experience Platforms: From mobile banking to multilingual AI assistants and voice-first interfaces
  • Payments & Embedded Finance: B2B/B2C payment orchestration, cross-border tools, embedded lending APIs
  • Identity, KYC & Fraud Prevention: Biometric onboarding, real-time verification, and deepfake detection systems

Banks aren’t just buying licenses — they’re buying transformation.

What UK/EU Banks Are Prioritising in 2025

  • Hyper-personalisation: FIs want systems that turn raw data into real-time, contextual product offerings.
  • End-to-end automation: The goal is operational efficiency. From back-office reconciliation to frontline onboarding, automation is critical.
  • Trust and transparency: Regulators and customers demand explainable AI, auditability, and ethical data governance.
  • Composable architecture: Banks are increasingly rejecting monolithic systems in favour of plug-and-play solutions that integrate seamlessly across business lines.

How the NexGen Banking Summit Bridges Buyers and Builders

The NexGen Banking Summit is designed to do more than inform — it connects decision-makers with the innovators shaping the future of financial services.

Attendees include:

  • Chief Digital Officers
  • Heads of Risk, Compliance & Fraud
  • CIOs, CTOs, VPs of Infrastructure
  • Directors of Customer Experience
  • Innovation & Transformation Leaders

And they’re not just browsing — they’re actively sourcing new solutions to modernise their stack in 2025 and beyond.

Sponsor Benefits at a Glance

If your solution aligns with what banks are buying, this summit is your direct route to:

  • C-level buyer engagement
  • Product demos and tech showcases
  • Branded speaking sessions or fireside chats
  • Full attendee lists + curated 1-on-1 meetings
  • Accelerated pipeline generation and brand visibility

Final Thought

UK and EU banks are clear on their goals — streamline operations, improve compliance, and deliver digital-first customer experiences. But they can’t get there alone.

They need proven tech partners who can deliver speed, scale, and security.

If your company builds CX, AI, RegTech, cloud, or infrastructure tools for banks, the NexGen Banking Summit is where your next client will be.

Want to sponsor? Reach out at chris@techtrekevents.com

More info: https://nexgenbanking.com

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Banking

The New Banking Battlefield: AI vs Fraud

The New Banking Battlefield: AI vs Fraud
The New Banking Battlefield: AI vs Fraud

The New Banking Battlefield: AI vs Fraud

In 2025, the fight against financial fraud has escalated into a high-stakes AI arms race, and banks are urgently seeking new allies.

As digital channels expand, so do the threats: deepfake identities, synthetic KYC profiles, social engineering bots, and algorithmic manipulation. The modern fraudster isn’t just a hacker — they’re armed with AI.

To stay ahead, financial institutions are deploying advanced fraud detection systems powered by machine learning, GenAI, and behavioural analytics. At the NexGen Banking Summit – UK Edition (October 15–16, 2025, London), this topic takes centre stage.

If your company builds fraud detection, risk scoring, transaction monitoring, or threat intelligence tools, this is your invitation to showcase your solution to the banks who need it most.

From Manual Monitoring to Machine-First Defense

Legacy fraud tools focused on rule-based systems and static alerts. But modern fraud evolves in real-time.

Banks today are looking for systems that can:

  • Detect anomalies based on context and behaviour
  • Differentiate between legitimate users and synthetic identities
  • Spot patterns across millions of transactions in milliseconds
  • Adapt autonomously to new fraud vectors

AI-driven fraud solutions don’t just flag — they learn, reason, and explain. That’s why banks are moving fast to adopt them across payments, onboarding, and customer authentication.

The Biggest Fraud Threats in 2025

Top security and risk teams are preparing for:

  • Synthetic Identity Fraud: GenAI-generated fake personas that pass outdated KYC systems
  • Voice & Video Deepfakes: Used in social engineering or identity impersonation
  • Prompt Injection Attacks: Targeting GenAI systems embedded in CX tools
  • Account Takeovers (ATOs): Exploiting weak MFA and behavioural patterns
  • Transaction Laundering & Layering: Hiding criminal activity through shell accounts and micro-payments

Traditional tools can’t keep up. That’s why AI-native fraud detection platforms — built with real-time learning loops, vector analysis, and contextual scoring — are the new line of defense.

Why Tech Providers Should Pay Attention

Banks are restructuring budgets to prioritise fraud resilience. It’s no longer a compliance box — it’s a board-level imperative.

This is opening up significant opportunities for vendors in:

  • Identity verification & biometrics
  • Transaction monitoring & anomaly detection
  • Behavioural analytics & device fingerprinting
  • Threat intel feeds & fraud orchestration platforms

At the NexGen Banking Summit 2025, Heads of Fraud, CISOs, and Chief Risk Officers from institutions such as Barclays, NatWest, HSBC, and Virgin Money will be actively seeking solutions that integrate across their evolving tech stacks.

What Sponsors Can Expect

If your company builds cutting-edge tools to fight digital fraud, this is your space to shine.

  • Speak on stage to a room of fraud and risk leaders
  • Demo your tech to qualified buyers
  • Access attendee lists for targeted engagement
  • Host a roundtable on AI-driven risk strategies
  • Amplify your brand across pre- and post-event content

Final Thought

Fraud is evolving. Fast. And the banks that win the next wave are those that detect, respond, and adapt in real-time. But they can’t do it alone.

They need tech partners who can help build intelligent, scalable, secure defenses — powered by AI, grounded in trust.

If your company develops AI-driven fraud and risk tools, let’s discuss sponsorship opportunities.

Want to sponsor? Reach out at chris@techtrekevents.com

Explore the event: https://nexgenbanking.com

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Banking

The Old Core is Crumbling: Why Banks Are Desperate for Cloud-Native Infrastructure

The Old Core is Crumbling
The Old Core is Crumbling: Why Banks Are Desperate for Cloud-Native Infrastructure

The Old Core is Crumbling: Why Banks Are Desperate for Cloud-Native Infrastructure

As customer expectations soar and competitive pressure mounts, banks are waking up to a hard truth — their legacy core systems are holding them back. The traditional monolithic infrastructure that once supported decades of growth is now a bottleneck to innovation, agility, and resilience.

In 2025, banks aren’t just modernising — they’re rebuilding. The shift to cloud-native, composable infrastructure is no longer a plan; it’s a reality. It’s an urgent priority.

At the NexGen Banking Summit – UK Edition (October 15–16, London), leaders from top institutions, including Barclays, HSBC, JPMorgan, and Lloyds, will discuss how they’re replacing outdated cores with cloud-first platforms designed for speed, flexibility, and scalability. 

If your company builds cloud banking platforms, DevOps tooling, or core modernisation frameworks, this is your moment.

Why Legacy Core Banking No Longer Works

Legacy systems are:

  • Expensive to maintain
  • Inflexible in adapting to new customer journeys
  • Poorly integrated with real-time APIs, open banking, and GenAI
  • Vulnerable to outages and costly downtime

Banks are losing time and margin with every patch, workaround, and integration layer. As digital-first competitors and fintechs scale with modular infrastructure, traditional banks are left stuck in waterfall processes and siloed data.

Modern banking demands core systems that are:

  • API-first
  • Cloud-native
  • Modular and composable
  • Designed for real-time data

The Shift to Cloud-Native Platforms

Increasingly, banks are issuing RFPs that require cloud-ready architecture — not just lift-and-shift hosting, but reimagined ecosystems. Platforms like Mambu, Thought Machine, 10x, and Finxact are gaining traction for their ability to spin up products in weeks, not months.

We’re seeing large-scale moves like:

  • Tier-1 banks migrating key workloads to public and hybrid cloud environments
  • Digital-only subsidiaries (e.g., Chase UK, Marcus by Goldman Sachs) are being built entirely on cloud cores
  • Composable banking models enabling plug-and-play onboarding, lending, and payments modules

This opens the door for a new class of vendors: core infrastructure innovators, DevSecOps enablers, container orchestration platforms, observability tools, and cloud compliance frameworks.

Real-World Impact

By adopting cloud-native core solutions, banks are achieving:

  • 80% reduction in time-to-market for launching new digital products
  • 50% lower infrastructure costs with elastic scaling
  • Near-zero downtime and superior disaster recovery with multi-cloud resiliency
  • Streamlined integrations with GenAI tools, RegTech APIs, and open banking layers

These gains are no longer theoretical — they’re being presented live by banking CTOs, CIOs, and Heads of Transformation at NexGen Banking Summit 2025.

Connect with Buyers Who Are Ready to Migrate

If your company builds:

  • Core banking platforms
  • Cloud-native microservices
  • CI/CD pipelines for banks
  • DevOps observability and security tooling
  • API management or cloud data lakes

…then your ideal customer is attending this summit.

You’ll get:

  • Full access to senior banking decision-makers
  • Curated 1-on-1s and demos
  • A chance to speak on stage or host a roundtable
  • Brand visibility through all event media

Final Word

The era of patching legacy cores is drawing to a close.

Banks are seeking partners who can help them replatform, reimagine, and accelerate their operations. If your solution can support this shift, NexGen Banking Summit is where your next deal begins.

Want to sponsor? Reach out at chris@techtrekevents.com

More info: https://nexgenbanking.com

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Banking

Inside the Sponsor Experience: What to Expect at the NextGen Banking Summit

Inside the Sponsor Experience: What to Expect at the NextGen Banking Summit
Inside the Sponsor Experience: What to Expect at the NextGen Banking Summit

Inside the Sponsor Experience: What to Expect at the NextGen Banking Summit

If you’re building technology for the banking sector — whether in AI, compliance, CX, cybersecurity, or digital infrastructure — there’s one place to be in 2025: The NexGen Banking Summit.

 

This isn’t your average expo. It’s a highly curated, ROI-driven gathering that puts genuine buyers in direct conversation with innovative tech providers. Here’s precisely what sponsors can expect — and why it’s quickly becoming a must-sponsor event for fintech, RegTech, and enterprise software firms worldwide.

Genuine Buyers, Not Browsers

At most large events, vendors spend their time handing out swag to students and salespeople.

At NexGen, the guest list is tightly curated to include C-suite decision-makers, senior transformation leaders, and budget-holding stakeholders from top-tier banks across the UK, EU, and US.

Expect to meet:

  • Heads of Digital Banking
  • Chief Risk and Compliance Officers
  • CIOs and CTOs
  • Innovation Leads from Tier 1–3 banks
  • Payments and Lending Transformation Heads
  • Customer Experience and Contact Centre Directors

The summit is not open to general registration — every attendee is carefully selected based on their role relevance, region, and buying authority.

What Sponsorship Includes

Whether you’re a Series A startup or a leading tech platform, the experience is built for visibility, credibility, and deal-making.

Every sponsor receives:

  • A branded booth or tech showcase area in the main networking lounge
  • 1 curated speaking slot (panel or solo, depending on level)
  • 1-on-1 meetings with pre-matched buyers based on use-case alignment
  • Branding in summit materials, website, and social channels
  • Complete post-event contact list of opted-in attendees
  • A dedicated success manager to help tailor your presence

For select partners, we also offer:

  • Sponsored roundtables with 10–12 senior execs
  • VIP dinner hosting opportunities
  • Lead-gen content sponsorship across our digital channels pre- and post-event

Sponsor Use Cases & ROI Stories

Here’s how past sponsors saw success (names confidential, results real):

  • A chatbot provider closed a 6-figure deal with a UK challenger bank 3 weeks after their live demo at the London summit.
  • An onboarding automation startup generated 23 warm leads and secured five follow-up demos with CX heads across Europe.
  • A RegTech platform used their panel slot to position around DORA readiness and was approached by 3 Tier-1 banks for PoCs within a month.

It’s not just exposure — it’s targeted business development.

Event Format: Designed for Connection

The summit combines:

  • Mainstage keynote sessions from JPMorgan, HSBC, Lloyds, and more
  • Topic-led breakout tracks on CX, AI, RegTech, fraud, and infrastructure
  • An open networking floor plan with demo zones
  • Pre-booked 1-on-1 meetings between sponsors and buyers
  • Evening drinks reception for informal networking

Everything is designed to maximise engagement, not overcrowding.

Join Us

London | October 15–16

New York | November 18

You’ll be joining a community of forward-thinking banks, fintech disruptors, and enterprise tech partners.

Whether you build:

  • GenAI-powered co-pilots
  • Cloud-native banking platforms
  • CX and contact centre tools
  • Risk and compliance engines
  • Fraud detection or KYC tech

…this is where you’ll meet your next customers.

Let’s Talk ROI

If your company works in banking technology, and you’re ready to get in front of genuine buyers —

Let’s talk about showcasing your solution at the NexGen Banking Summit.

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Banking

How GenAI Is Automating the Customer Journey – From Call Centres to KYC

How GenAI Is Automating the Customer Journey – From Call Centres to KYC
How GenAI Is Automating the Customer Journey – From Call Centres to KYC

How GenAI Is Automating the Customer Journey – From Call Centres to KYC

In 2025, the most valuable banking feature isn’t faster payments or a cleaner app interface — it’s frictionless, intelligent service. And the engine powering it all? Generative AI (GenAI).

From onboarding to issue resolution, banks are reimagining customer experience (CX) through AI-first automation. It’s no longer about cost-cutting or deflection — it’s about creating meaningful, scalable, and human-like interactions at every point of contact.

For solution providers in CX automation, GenAI, biometrics, and onboarding tech, this is your moment.

What's Driving the Shift

Banking leaders are dealing with:

  • Rising customer service volumes
  • Increasing complexity of queries
  • Multi-language expectations
  • KYC bottlenecks for remote or underserved customers

Traditional chatbots and IVR systems can’t keep up. Customers are demanding smarter, faster, more personalised service — without waiting on hold or navigating menus.

That’s why banks are embedding GenAI into the very core of the customer journey.

Where GenAI Is Creating Real Impact

Today’s GenAI platforms do far more than generate responses — they understand intent, predict needs, and take action.

Here’s how banks are using them in production:

1. Call Centre Co-Pilots

Voice assistants powered by LLMs handle Tier-1 queries, reduce call times, and escalate only when necessary, improving satisfaction and slashing support costs.

Result: 40% faster resolution, 25% lower attrition in pilot programs across APAC.

2. AI-First KYC and Onboarding

GenAI chatbots guide users through onboarding, ID verification, and document collection, with multilingual support and embedded OCR tools.

Use case: LATAM banks onboarding rural users through WhatsApp-based AI agents.

3. Emotionally Intelligent Chat Interfaces

GenAI can now detect tone and sentiment, enabling bots to adjust their approach — calming angry users, upselling engaged ones, and transferring at the right moment.

Result: Higher NPS scores and improved CSAT in digital-first banks.

4. Real-Time Issue Diagnosis

LLM-powered agents surface customer history, payment data, and account flags instantly, solving problems before the user even finishes explaining their issue.

What Banks Are Looking For

In 2025, CX leaders are actively sourcing tools that are:

  • API-first and easy to deploy
  • GDPR and DORA compliant
  • Trained on financial language and regulatory tone
  • Capable of real-time, multilingual interaction
  • Secure, explainable, and monitored for hallucinations

Solution providers offering CX orchestration, AI chat layers, digital identity, or biometric voice verification are in high demand.

Why This Matters for Sponsors

At the NexGen Banking Summit 2025, you’ll meet:

  • Heads of Customer Experience
  • Digital Transformation Leads
  • Contact Centre Tech Managers
  • Innovation Officers from leading banks

They’re looking to automate intelligently, personalise at scale, and deploy trusted GenAI experiences across web, mobile, voice, and WhatsApp.

If you offer CX or onboarding tech that’s GenAI-ready, this is the right stage to demo your impact.

Final Thought: Experience Is the New Differentiator

In a market flooded with apps and products, customer experience is the battleground — and GenAI is the strategic weapon.

Banks that invest now in automated, intuitive, emotionally intelligent CX will build loyalty and trust across generations. And the vendors that enable this shift? They’ll win new partnerships, faster deals, and long-term adoption.

Join Us

London | October 15–16, 2025

New York | November 18, 2025

If your company builds GenAI-powered CX tools, onboarding flows, voice automation, or AI chatbots, let’s talk about showcasing your solution at the NexGen Banking Summit 2025.

Connect directly with banking leaders shaping the next era of customer experience.

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Banking

From Risk to Revenue: Why Compliance and Fraud Tech Is Booming in Banking

From Risk to Revenue: Why Compliance and Fraud Tech Is Booming in Banking
From Risk to Revenue: Why Compliance and Fraud Tech Is Booming in Banking

From Risk to Revenue: Why Compliance and Fraud Tech Is Booming in Banking

For years, compliance and fraud prevention were seen as cost centres. In 2025, they’ve become strategic levers for innovation, customer trust, and digital acceleration — and that’s why investment in these areas is surging.

As financial institutions rush to integrate AI, embedded finance, and real-time payments, they’re also facing a growing tide of regulatory pressure, increased fraud complexity, and heightened customer identity risks.

The result? A booming market for RegTech, AML, and fraud analytics platforms — and a powerful opportunity for solution providers to meet real demand.

Compliance Budgets Are Breaking Records

According to industry estimates, Europe’s top banks are allocating over €8 billion in 2025 for digital compliance, AML modernisation, and regulatory automation.

Why the surge?

  • The EU AI Act, DORA, and stricter KYC/AML directives are forcing banks to prove algorithmic transparency and operational resilience.
  • Regulators now expect real-time compliance, not just quarterly reporting.
  • Internal teams are overwhelmed, and tech is stepping in to scale their efforts.

This isn’t just a trend. It’s a structural transformation of how banks manage risk, report to regulators, and deliver compliant services at speed.

Fraud Tech Demand Hits All-Time High

As digital banking and GenAI-powered experiences become mainstream, so do new fraud vectors:

  • Deepfake scams
  • Synthetic identity fraud
  • Account takeover through AI-generated social engineering
  • Manipulated inputs to AI underwriting models

In response, leading banks are deploying AI-based fraud detection systems that go beyond static rules and blocklists, enabling more effective protection against fraud. They’re investing in:

  • Behavioral biometrics
  • Transaction anomaly detection
  • Device fingerprinting
  • Real-time model-driven risk scoring

The fraud teams aren’t just asking for better alerting — they need actionable, AI-driven defenses that can evolve with the threat landscape.

Tech Providers Are Winning Big

Vendors offering KYC automation, AML transaction monitoring, regulatory change tracking, and fraud orchestration platforms are now central to digital banking RFPs.

Solution providers like ComplyAdvantage, Tookitaki, Quantexa, and Feedzai have scaled rapidly in this space. However, there’s still a wide-open market for niche, API-first, and AI-native tools that meet regional compliance needs and evolving fraud use cases.

If your platform offers explainability, low-code integrations, or domain-specific machine learning capabilities, banks are actively seeking you.

Why This Matters for Sponsors

The NexGen Banking Summit 2025 will bring together Chief Risk Officers, Heads of Compliance, and Fraud Strategy Leads from top-tier banks across Europe, the UK, and North America.

As a sponsor, you’ll gain direct access to decision-makers looking to:

  • Replace legacy AML systems
  • Automate audit trails and regulatory reporting
  • Detect fraud across digital and physical channels
  • Embed compliance into GenAI-powered workflows

This is your chance to position your solution in a market with both urgent pain points and serious budgets.

Final Thought: Risk Tech Has Become Revenue Tech

The line between compliance, trust, and competitive advantage is vanishing fast.

Banks that treat compliance and fraud prevention as strategic investments, rather than merely regulatory obligations, will emerge as winners in 2025 and beyond. And the vendors that help them get there? They’ll win, too.

Join Us

London | October 15–16, 2025

New York | November 18, 2025

If your company builds RegTech, KYC, AML, or fraud analytics platforms, let’s talk about showcasing your solution at the NexGen Banking Summit 2025.

Connect with risk and compliance leaders actively shaping their tech stack.

Categories
Banking

Meet the Decision-Makers: Who’s Attending the NexGen Banking Summit 2025

Meet the Decision-Makers: Who’s Attending the NexGen Banking Summit 2025
Meet the Decision-Makers: Who’s Attending the NexGen Banking Summit 2025

Meet the Decision-Makers: Who's Attending the NexGen Banking Summit 2025

In today’s rapidly evolving financial ecosystem, gaining access to the right people is crucial, especially if you’re a technology provider seeking to break into or scale within the banking sector.

That’s why the NexGen Banking Summit 2025 isn’t just another industry event — it’s a high-impact meeting ground for the minds that matter.

Whether you’re offering GenAI tools, RegTech solutions, customer experience platforms, or fraud analytics engines, this is where you meet the decision-makers who shape multi-million-dollar digital banking roadmaps.

Who's in the Room: Job Titles That Drive Digital Transformation

Unlike broad tech expos or crowded trade shows, the NexGen Banking Summit is tightly curated for maximum business value. Our attendee list includes senior executives with real budgets, decision-making authority, and a mandate to modernise.

Here’s a snapshot of the titles you can expect to connect with:

  • Chief Information Officer (CIO)
  • Chief Digital Officer (CDO)
  • Chief Technology Officer (CTO)
  • Chief Risk Officer (CRO)
  • Head of Compliance & RegTech
  • Head of Customer Experience (CX)
  • SVP of AI/ML Strategy
  • Director of Core Banking & Infrastructure
  • Head of Innovation & Digital Transformation
  • VP of Product – Digital Banking, Payments, or Lending

These leaders represent both Tier 1 banks and fast-moving digital challengers from across the UK, EU, and North America.

Institutions Represented: Global Banks. Real Buyers.

The 2025 edition will welcome decision-makers from over 120+ financial institutions, including:

  • JPMorgan Chase
  • HSBC
  • Barclays
  • Deutsche Bank
  • Lloyds Banking Group
  • BNP Paribas
  • Santander
  • ING
  • Standard Chartered
  • Revolut, Monzo & N26

These aren’t passive attendees — they’re there to discover new partners, benchmark innovation, and meet vendors offering scalable, secure, AI-enabled solutions.

Why This Matters for Sponsors

In B2B tech, connections fuel conversions. The NexGen Banking Summit is designed around qualified lead generation, curated networking, and real-time feedback on your product offering.

Sponsors gain access to:

  • One-on-one meetings with buyers, not browsers
  • Speaking slots to demonstrate thought leadership
  • VIP dinner invitations for strategic relationship-building
  • Detailed attendee insights for precise follow-up
  • Branding across digital and physical event touchpoints

It’s not just about visibility — it’s about visibility in front of the right people.

Key Themes That Will Resonate in 2025

If your solution aligns with any of these core banking priorities, this summit is your stage:

  • GenAI for risk, compliance, and CX
  • Composable, cloud-native banking infrastructure
  • AI-driven fraud detection and KYC
  • ESG tracking and impact analytics
  • Real-time decision intelligence
  • Payments orchestration and embedded finance
  • API and data integration layers

With dedicated tracks and panels tailored to each of these areas, sponsors can position themselves directly in the context of high-demand challenges and tech trends.

Final Thought: The Right Room Beats a Bigger Room

You don’t need thousands of passersby — you need 100 qualified buyers who are actively looking for what you offer. That’s precisely what the NexGen Banking Summit 2025 promises to deliver.

If your company offers AI, CX, compliance, cloud, or digital banking solutions, let’s discuss how you can be part of the conversation and the deal flow.

Join Us

London | October 15–16, 2025

New York | November 18, 2025

Connect with the decision-makers defining the future of banking.

Categories
Banking

The $10B Opportunity: Why Tech Vendors Are Racing to Sell Into European Banks

The $10B Opportunity

The $10B Opportunity: Why Tech Vendors Are Racing to Sell Into European Banks

The European banking market is at a turning point — and for technology vendors, the opportunity is massive.

With digital transformation budgets exceeding $10 billion annually across UK and EU banks, financial institutions are investing urgently in next-generation tools to modernise their operations, enhance the customer experience, and meet regulatory demands. For software providers in AI, CX, cybersecurity, RegTech, and core infrastructure, 2025 isn’t just another sales year — it’s a breakout moment.

And the smartest vendors aren’t waiting for leads — they’re meeting decision-makers face-to-face at events like the NexGen Banking Summit.

Why the Timing Is Perfect

European banks are under intense pressure to:

  • Modernise legacy tech and move to cloud-native platforms
  • Embed AI across workflows for faster, cheaper decision-making
  • Prevent fraud and identity theft amid rising synthetic threats
  • Comply with new regulations like the EU’s AI Act and DORA
  • Win back customer trust through hyper-personalised CX

In response, institutions have increased tech budgets year-over-year, prioritising solutions that support:

  • Digital onboarding and eKYC
  • AI copilots and automation
  • Real-time risk analytics
  • ESG reporting tools
  • Payments modernization
  • Embedded finance and API management

What Vendors Are Selling — and What Banks Are Buying

Bank Priorities in 2025

Solutions Vendors Can Offer

Faster AI deployment

LLM platforms, vector DBs, GenAI copilots

Regulatory readiness (AI Act, DORA)

RegTech tools, risk engines, audit trail platforms

CX across channels

Chatbots, NLP agents, multilingual voice assistants

Smarter fraud prevention

AI-based identity verification and fraud detection

Cloud-native infrastructure

Modular core banking systems, API-first platforms

The message is clear: Banks have money to spend, but they want proven, demo-ready solutions.

Why the NextGen Banking Summit Matters for Sponsors

It’s not just about visibility — it’s about access.

At the NexGen Banking Summit 2025 (London, Oct 15–16 & New York, Nov 18), sponsors get direct, curated meetings with:

  • CIOs, CTOs, and Heads of Digital from Tier 1 banks
  • Budget owners actively scouting vendors
  • Leaders from compliance, fraud, innovation, and CX teams
  • Influential media, analysts, and regulators

You’ll also benefit from:

  • Thought leadership visibility via speaking slots and panels
  • Lead generation via pre-booked 1:1 buyer meetings
  • Brand authority through booth exposure and media promotion
  • Real-time feedback on your product positioning and messaging

If you’re a software vendor targeting banking in 2025, this is the room you need to be in.

Final Thought: Don’t Chase. Be Found.

Digital banking is evolving rapidly, and banks are poised to make significant investments.

But instead of chasing down meetings and sending cold emails to buyers, why not let them come to you?

If your company offers solutions in:

  • GenAI 
  • Compliance
  • CX
  • fraud detection
  • infrastructure, or open banking

Let’s talk about showcasing your platform at the NexGen Banking Summit.

Join Us

London | October 15–16, 2025

New York | November 18, 2025

Categories
Banking

Smart Agents, Smarter Banking: How AI Co-Pilots Are Redefining Financial Workflows

Smart Agents, Smarter Banking: How AI Co-Pilots Are Redefining Financial Workflows

Smart Agents, Smarter Banking: How AI Co-Pilots Are Redefining Financial Workflows

Banking is no longer just digital — it’s becoming intelligent, conversational, and co-piloted.

In 2025, banks face a triple challenge: talent shortages, rising operational costs, and relentless customer expectations. To navigate this, forward-thinking institutions are deploying AI-powered co-pilots — intelligent assistants embedded into workflows to augment decision-making, automate knowledge retrieval, and streamline service delivery.

These aren’t just upgraded chatbots. They’re banking-specific smart agents, built on large language models (LLMs), designed to partner with employees across customer service, credit, compliance, and operations.

Why Wealth Management Needs a Digital Reinvention

AI co-pilots are contextual, real-time assistants that operate within secure, permissioned environments. 

Unlike generic automation tools, they:

  • Understand financial language, regulations, and workflows
  • Learn from internal systems, past interactions, and domain knowledge
  • Provide traceable, explainable support in natural language
  • Enhance human decision-making without replacing the human

For banks and FIs, this means faster operations, lower cost-to-serve, and better outcomes for customers and employees alike.

Real Use Cases Already Live in Banks

Global banks are moving quickly from proof-of-concept to production, with smart agents deployed across:

1. Contact Centre Acceleration

Co-pilots provide real-time call summaries, next-best-action suggestions, and customer sentiment insights, reducing resolution time by up to 40%.

2. Compliance Research Assistants

Analysts use AI co-pilots to instantly retrieve clause-specific information from regulation documents, with traceable sources, turning hours of research into seconds.

3. Credit Ops Automation

Underwriters leverage co-pilots to summarize applicant risk from documents, flag inconsistencies, and pre-draft approval rationales, accelerating turnaround time without increasing risk.

The AI Architecture That Makes It Possible

The new wave of smart banking assistants runs on:

  • Retrieval-Augmented Generation (RAG) for grounded, real-time answers
  • Vector databases to search massive policy and product libraries semantically
  • Role-based access controls to ensure outputs align with compliance levels
  • Prompt pipelines tuned for domain-specific precision

These aren’t plug-and-play tools; they’re purpose-built platforms, aligning LLMs with real-world banking use cases.

Risk, Trust, and Responsible Deployment

To ensure safety, trust, and regulatory readiness, leading banks are implementing:

  • Prompt monitoring and feedback loops
  • Hallucination detection and red-teaming
  • Explainable AI (XAI) overlays
  • Full audit trails for every decision-support output

Because in financial services, AI that isn’t governed is AI that can’t scale.

Why It’s a Strategic Priority in 2025

Smart agents don’t replace talent; they augment it. And for digital leaders, that means:

  • Speeding up service
  • Improving regulatory accuracy
  • Increasing employee productivity
  • Enhancing CX through intelligent, human-like conversations

From credit teams to call centres, banks are reimagining internal workflows — not with more dashboards, but with smarter assistants that think with them.

Final Thought: Augment, Don’t Replace

The next frontier of banking isn’t robotic—it’s collaborative. AI co-pilots are ushering in a new model of human + machine productivity, enabling banks to scale intelligence across the enterprise.

Done right, smart agents become not just assistants but strategic accelerators of innovation.

Sponsor Opportunity

If your company builds:

  • LLM-powered co-pilots
  • GenAI platforms for banking
  • Customer support automation tools
  • Intelligent decision-support engines

Let’s talk about showcasing your solution at the NexGen Banking Summit 2025.

Join Us

London | October 15–16, 2025

New York | November 18, 2025

Explore how AI co-pilots are transforming front-to-back banking operations with real demos and real impact.